A product of MySkill Academy1. Digital services and returns
We sell digital services, not physical goods. There is no parcel to return and no return shipping. Cancellation, correction, completion and refunds are the applicable remedies. This policy does not remove any non-waivable legal rights.
2. Before work starts
If you cancel before work begins, the service amount is refundable. Only a specifically disclosed, previously approved and genuinely non-recoverable third-party purchase may be excluded; we provide an itemised explanation. Work begins when agreed discovery, research, design, content, development or campaign activity starts.
3. After work starts
We review the completed work and any approved committed third-party expense against the accepted proposal. Unearned amounts for unperformed work are refundable. We provide an itemised calculation; delivered work is not automatically refundable simply because you decide not to use it. A balance for completed work is due only where supported by the accepted agreement.
4. Incomplete work or defects
Report a material failure against the agreed scope with the relevant details. We investigate and offer correction, completion or an appropriate refund where justified. If we cannot deliver an agreed service, we refund the unperformed portion. Legal remedies remain available; this is not a blanket no-refund policy.
5. Monthly marketing cancellations
Ask to stop before the next service period begins. We stop future renewal/work according to the agreed period and authorisation. Current-period requests are assessed against content already created, publishing/campaign work performed and approved committed costs; unperformed prepaid work is reviewed for a proportionate refund. Platform advertising spend already used is handled under that platform’s rules, with our assistance.
6. Duplicate or incorrect charges
Verified duplicate collections and payments captured without a confirmed service order are refunded. Report unauthorised payments immediately to your bank/provider and notify us so we can investigate. Do not share card credentials or OTPs.
7. Request and review timeline
Contact myskillacademy365@gmail.com or +91 63645 14110. Include your name, service and invoice or transaction reference. Never send a password, card number, CVV, PIN or OTP. We aim to acknowledge requests within 2 business days and provide a written decision within 7 business days after receiving the information needed to assess the request. Business days mean Monday–Friday, excluding public holidays. If investigation takes longer, we will explain the reason and revised estimate.
8. Refund initiation and bank credit
Once approved, we initiate the refund within 5 business days and confirm the amount and date. Refunds normally go to the original payment method. Bank/provider credit usually takes a further 5–10 working days after initiation, but timing varies by payment method and bank. This is separate from our review period. We share a refund reference/ARN/RRN where available. If credit is delayed, contact us with the existing case and reference so we can help trace it. Any tax adjustment or approved third-party deduction is explained in writing.
Contact myskillacademy365@gmail.com or +91 63645 14110. Include your name, service and invoice or transaction reference. Never send a password, card number, CVV, PIN or OTP.
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